By MJ Reporter Willow LaMunyon
Medicare Jet-Setters Give Listening a Groovy Review
Don’t fight. Listen, I have worked with the public three times longer than I haven’t in my life. I have worked when I should have been home in bed. I have worked through a personal nightmare and even tragedy. Once I took care of a customer who wouldn’t leave when I was attempting to go for my aunt’s funeral. I explained to the customer I needed to close to get to the funeral on time. However, she continued shopping. My sister was waiting for me to give her a ride. We ended up arriving at the funeral after it started. Our mother turned around in her seat and gave us THE MOM LOOK. We didn’t know if we should tremble in fear or giggle. The giggle wanted to win, and it took us a supreme effort to suppress it. Out of respect for the memory of our aunt and our mom, we saved our laughing for a more appropriate time and made a secret memory. Mom never knew how close we were to rolling on the floor laughing.
We listened to mom about her random feelings, and because we did, we knew the way our family appeared to others was important to her. Because we did listen, we prevented her from being humiliated and angry while giving ourselves a funny memory. Paying attention when she spoke turned a potential time of anger and tension into a day of honoring the aunt we loved.
Ignoring what others say is the heart of miscommunication and hard feelings.
I was successful in selling because Toastmasters, a club to help with public speaking, also taught us the fine art of listening. Listening is much more than being in the same room when another person is talking. It is also not about planning how you will respond when the other person finally stops talking so you can share your wisdom or story. It is not an argument where one person talks and talks until you are thinking of chewing off your arm to get out of the trap, and the only way to stop the blathering, is to pretend to agree.
Listening is putting your phone down, turning off the TV, stop fidgeting, paying attention to what the other person is saying instead of half ignoring them while you think of your own opinion.
Listening is gifting the other person with your full attention letting them speak without interrupting and noticing the emotion in their voice and actions. From that, you can get an idea of subtleties that indicate are bringing about the conversation. Is the person relaxed and pleased to have the chance to tell a pleasant memory, or is she tense and concerned about a possible argument or sharing too much?
Are they hostile and actively trying to push your buttons? In return, you can hear the good story and enjoy their pleasure in telling it even if you have heard it before and before and before. If the person is tense, have you been unapproachable around him, or is it possible the topic is hard to share? Please give them your full attention and let them finish talking before you start.
If You are unsure about understanding what they want in your own words, repeat what you think they said and ask if you got it right. That kind of listening can save a friendship and a lot of shouting. I know someone who got into an argument about one of the most controversial topics of the day, and there was no possibility of resolve. However, a simple compliment changed the entire tone of the day. I suspect they are far from coming to any agreement, but they are not enemies either. I call that a win.
Sometimes someone intentionally pushes your buttons, and they finally deliver one too many, and you lose your control. Hey, please don’t beat yourself up over it or hold a grudge. Later if you feel like apologizing to keep the peace, remember the blame is not all yours.
Medicare Jet-Setters gives listening a groovy rating. Try these tips for listening today and experience how you can change the world.